Last updated: 20th August 2026

This Cookie Policy explains how Genaura ("we", "us", "our") uses cookies and similar technologies (such as pixels, tags, and local storage) on [genaura.com] (the "Site"). It should be read alongside our Privacy Policy.

By using our Site, you agree to the placement of cookies as described below, except for non-essential cookies, which are only set once you give consent via our cookie banner.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store information about your preferences or past actions, and they enable core functionality such as shopping carts, security, and personalisation.

2. How We Manage Consent

We use Cookiebot to manage cookie consent on our Site. When you first visit, a banner allows you to accept or reject cookie categories (other than strictly necessary cookies, which cannot be disabled as they are required for the Site to function). You can change your preferences at any time via the "Cookie Settings" link in our website footer.

Cookiebot itself sets a cookie to remember your consent choices.

3. Categories of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Site to function (e.g. shopping cart, checkout, account login, security, load balancing) and cannot be switched off.

3.2 Performance & Analytics Cookies

These help us understand how visitors use our Site so we can improve it.

3.3 Functionality Cookies

These enable enhanced features and personalisation.

3.4 Marketing & Advertising Cookies

These are used to track visitors across websites, measure marketing campaign performance, and, where applicable, pay commission to affiliate partners.

3.5 Order Fulfilment / Backend Systems

Mintsoft is an order management and warehouse fulfilment system we use to process and dispatch your order. It operates on our backend systems rather than through cookies placed in your browser, but your order data (name, address, order contents) is shared with Mintsoft to fulfil your purchase. See our Privacy Policy for details on this data sharing.

4. Third-Party Cookies

Some cookies are placed by third parties when you use features embedded in our Site (e.g. review widgets, video players, analytics scripts). We do not control these cookies directly — please refer to each provider's own privacy/cookie policy for further detail:

• Microsoft Clarity: https://privacy.microsoft.com/en-us/privacystatement

• Klaviyo: https://www.klaviyo.com/privacy

• Cookiebot (Usercentrics): https://www.cookiebot.com/en/privacy-policy/

• Reviews.io: https://www.reviews.io/privacy-policy

• Recharge Payments: https://rechargepayments.com/privacy/

• Tolstoy: https://tolstoy.video/privacy-policy

• Awin: https://www.awin.com/gb/legal/privacy-policy

• Shopify: https://www.shopify.com/legal/privacy

5. How to Control Cookies

You can:

• Adjust your preferences at any time using our "Cookie Settings" link (powered by Cookiebot)

• Set or amend your web browser controls to accept or refuse cookies — see your browser's help function for instructions

• Note that blocking strictly necessary cookies may affect the functionality of the Site (e.g. you may not be able to complete a purchase)

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the tools we use or for legal/regulatory reasons. We will post any changes on this page with an updated "Last updated" date.

7. Contact Us

If you have questions about this Cookie Policy, please contact us at:

Genaura Limited (Company number: 15456338)

Evans Weir Ltd The Victoria, 

25 St Pancras, 

Chichester, West Sussex, 

England, PO19 7LT

Email: contact@genaura.com